This is a short course and covers:
· What makes communication effective?
· Listening skills;
· Cultural Differences;
· Gestures & Touch;
· Complaints and how to handle them well;
· Diffusing aggression;
· Managing Stress for you and others
"How can I help you help me?"
This is a short course and covers:
· What makes communication effective?
· Listening skills;
· Cultural Differences;
· Gestures & Touch;
· Complaints and how to handle them well;
· Diffusing aggression;
· Managing Stress for you and others